Privacy Policy
Last updated: June 2026
1. Introduction
Beyond Africa Safaris, trading as Gray Line South Africa ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our tours and experiences.
2. Information We Collect
We may collect the following types of personal information:
- Personal Identification: Name, email address, phone number, nationality
- Booking Information: Tour preferences, travel dates, number of participants, special requirements
- Payment Information: Payment method details processed securely through PayPal, Yoco, or bank transfer
- Technical Data: IP address, browser type, device information, cookies, and usage data
- Communication Data: Messages sent via our contact form, WhatsApp, or email
3. How We Use Your Information
We use your personal information to:
- Process and manage your tour bookings and reservations
- Send booking confirmations, e-tickets, and important tour updates
- Communicate with you regarding inquiries and customer support
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
- Send promotional offers (only with your consent)
4. Information Sharing
We do not sell your personal information. We may share your data with:
- Tour Partners & Guides: To facilitate your booked experiences
- Payment Processors: PayPal and Yoco for secure payment processing
- Booking Platforms: Viator, GetYourGuide, and TripAdvisor when you book through these platforms
- Insurance Providers: SATIB for tour insurance purposes
- Legal Authorities: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings.
7. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 5 years for legal and tax compliance.
9. Third-Party Links
Our website may contain links to third-party websites (such as TripAdvisor, Viator, GetYourGuide). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +27 78 471 4852
- Address: SPACES, 1 Bridgeway Precinct, Century City, 7441, Cape Town, RSA